Blackberry bold 9900 turns off when charging

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully. what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal. and attempt to undo whatever that was.

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Blackberry bold 9900 turns off when charging

Failing that, some further tests are needed.

Please try this sequence. note that, throughout the entire 4p5m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem. to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery. use it in your BB and see what happens
  2. Obtain access to a known good and identical BB. use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues. trade batteries and see what happens.

But if the behavior continues no matter what, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC. please review the Backup link in my auto-sig on this post for instructions.

Blackberry bold 9900 turns off when charging

Good luck and let us know!

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