Phone crackles when on internet

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All phones

If you have static on all phones, it could be a problem with the outside equipment, which may be caused by wet conditions - including moisture you can't see. Call 611. (You may have to call from another landline or a cell phone if your phone line is too noisy.)

Phone crackles when on internet

If the wait time is too long, try calling back between 6 p.m. and 11 p.m. You can also report your trouble online. Use Start a chat or Ask a question on the right side of this page. (If you’re using the mobile version of this site, tap Home then Contact us.) You’ll see different options depending on the time of day.

If you hear static, noise, or crackling on one phone only, then the trouble could be the phone itself, a bad cable, bad filter, or the jack it's plugged into.

These troubleshooting steps may help:

  • Try plugging the phone into a different jack. (To see what jacks look like, go to Google Images: telephone jack .) If there's no noise with the second jack, the first jack is likely the problem. Choose from these options:
    • Replace the jack yourself
    • Hire an electrician
    • Call 611 anytime; charges may apply

    If you subscribe to Home Phone Wire Watch and the problem is due to normal wear and tear, SaskTel will replace the jack free of charge.

  • Try a different phone cable or curly cord. Wiggle the cord during a call to see if it causes static. If wiggling the cord causes static, you'll need to replace the cord. If you rent your phone, visit a SaskTel store or call 611 anytime for a replacement. If you own your phone, you'll need to buy a new cord.
  • If the phone is connected to a splitter or filter, remove the splitter and connect the phone directly into the phone jack or try using a different filter.
  • If nothing has helped reduce the static or noise, it may be the phone causing the trouble. If it's a rental phone, you can get it replaced at no charge. Visit a SaskTel store or calling 611 anytime. For a business customer with a valid warranty or maintenance agreement which covers phone sets, SaskTel will replace the phone.

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