Blackberry keeps freezing when rebooting

FAQ: Options for Rebooting A BlackBerry – Hard & Soft Reset

Over the years there have been quite a few options for performing a hard or soft reset of your BlackBerry. In case you don’t know the difference between a hard and soft reset I will describe it. A soft reset is when you request a reset from the BlackBerry OS by performing the functions below. This does not always perform a full reboot. A hard reset is sometimes necessary and simply involves removing the battery from your BlackBerry and replacing it.

In case you were wondering why you would need or want to reboot/reset your BlackBerry you need to understand what it does. The "Turn Power Off" icon and power button on your BlackBerry does not reboot device. It just hibernates the device to standby mode; if something is messed up with your device such as it running slow or hanging, "Turn power off" won’t solve the problem. You usually need to solve such problems by rebooting the device, which allows the Java Virtual Machine on your Blackberry to release any leaked memory and kill zombie processes. Below are some options for rebooting your device that were collected and submitted by our reader w13738:

• Pull out battery (hard reset) – this reboots device for sure. However things can get ugly if you have to do it on the go. I have seen a guy doing this when walking into an elevator, he dropped the back cover, and it stuck in the door of the elevator…
• alt-del-shift (soft reset) – only available to those with QWERTY keyboard so that excludes Storm & Pearl users. Hold your device’s ALT, Right Shift/CAP and DEL keys simultaneously. The LED indicator on top turns red and the reboot process begins. It should usually finish rebooting within 1-5 minutes.
• Soft reboot applications. There are a few apps out there that can perform a soft reset for you in case you do not have a QWERTY device or need something simpler.
  1. Quick pull. I think this is the oldest one. It works very well on old devices, but seems not working well on new devices (OS 5.0), so there are many negative reviews on AppWorld since OS 5.0 has been released, seems it sometimes work sometimes does not. I tested on my two devices, it works OK on my 8310 but not storm with OS 5.0. Quickpull offers a free version with advertisement; but since I am having a corporate device, I don’t want to try because I don’t want unknown data traffic get recorded on the companies gateway. This one offers a nice feature – schedule, which reboot your phone everyday at scheduled time.